Stop losing enquiries.
Fill your diary.
Most service businesses lose more revenue to unanswered enquiries than to bad marketing. SH9 builds the AI systems that answer every enquiry within moments and book it into your diary — evenings, weekends, and every hour you're not at your desk.
You're paying for enquiries you never answer
You spend real money driving people to your website. Then a good proportion of them arrive at 7pm on a Friday, wait, and go to whoever replies first.
Out of hours goes dark
Enquiries land evenings and weekends, when nobody's watching the inbox. By Monday the enquiry has gone cold, or gone elsewhere.
Follow-up runs out of road
The first reply goes out, then it stops. Most enquiries need several touches before they book, and nobody has time for the chase.
Enquiries never become bookings
A reply isn't revenue. Without something driving towards a booked appointment, enquiries sit in an inbox and the diary stays soft.
If these describe you, we can help
- You're a service business — you sell your team's time and expertise, not a product off a shelf.
- New enquiries drive your growth — when enquiries dry up, so does revenue.
- You need appointments in a diary — a consultation, a survey, a call. The booking is the goal.
- Your average order value is above £750 — so a single recovered enquiry pays for itself many times over.
- You're spending on marketing — you already pay to generate the traffic. It should convert.
Where this bites hardest:
Live in weeks, not quarters
No lengthy transformation programme. We find where enquiries leak, plug the gap, and prove the difference in your booking numbers.
We find the leak
We look at where your enquiries come from, how fast they're answered, how many get followed up, and how many end up as booked appointments. The gap is usually obvious within a week — and usually bigger than expected.
We build the AI that fixes it
A custom AI assistant — on your website, your inbox, or your phone line — that responds within moments at any hour, asks the right qualifying questions in your tone of voice, and moves the conversation towards a booking. Trained on your treatments, your pricing and your process.
We plug it into your diary
It connects to the tools you already use — your calendar, your CRM, your website, your phone. Appointments appear where your team expects them, with the context already captured.
We keep improving it
We track response times, booking rates and show-up rates every month, and retrain the system on real conversations — so it gets better at converting the enquiries you actually get.
AI that does the chasing for you
The technology matters less than the result, but for the record — this is what sits behind it.
An AI agency that measures itself in booked appointments
Sol has spent over twenty years working with global vendors, agencies and enterprise clients across the UK, Europe and the USA — most of it on the unglamorous business of making systems deliver what they promised.
SH9 is an AI agency, but it isn't a technology project. We work with owner-led service businesses on one specific problem: the gap between an enquiry arriving and an appointment being booked. Every engagement is delivered by Sol directly.
Find out what your missed enquiries are costing you
A 30-minute call, no pitch deck. If we're not a fit, we'll say so on the call.
- Where your enquiries are currently going cold
- What that's worth annually at your average order value
- What fixing it would involve, and roughly what it costs
- An honest answer on whether SH9 is right for you